Mutual traffic A day of window work
Beginning of the day
Going to work
Shift system
8:00 a.m. Come to work in time for the morning assembly
Morning check and preparation:
- After coming to work, check the operation status of the previous day and the inspection results of the vehicle.
- Check the operation schedule and schedule, and create an operation plan for the day.
- Check the driver's attendance status and make necessary adjustments.
Business content ① roll call
Operation management:
- Monitor the operation status of drivers and vehicles, and check whether operations are being carried out as scheduled.
- In the event of troubles or delays, we will respond promptly and take appropriate measures.
- We collect and analyze operational data, fare balance, and other statistical information, evaluate performance, and consider improvement measures.
Roll call:
Confirm the contact information, precautions, events, etc. of the previous day and the day
Communicate to the crew before departure
Other
・Health check
・Road conditions
・City events etc...
We will tell you which vehicle to ride on the day and hand over your luggage.
Is it basically early in the morning (roll call to the early shift crew) because it is done according to the crew's arrival at work?
Mainly from the afternoon (roll call to crew members who are lazy on the night shift)
Work content ② Crew's arrival / departure / shift management
Driver support:
- We manage the labor and attendance of drivers.
- Directs and advises drivers on route and operational issues.
- Receive requests and problems from drivers and take appropriate measures
① Confirm the crew members scheduled to work on the day and check if they are attending the roll call
Some people come later than usual or come to work at different times, so we will contact and respond to those people.
② Acquire paid leave and change shifts at the request of the crew.
We will prioritize the crew's private life and adjust the shift according to your wishes as much as possible.
③We will collect and organize the daily reports of the crew who have finished their work, crew ID cards, car keys, etc.
④ We will also prepare for confirmation and inspection of the crew ID card of the person who will work that day and the person who will work the next day.
④ We have several hundred crew members, so we will receive calls from people who suddenly have to take a break due to various reasons, so we will respond appropriately by phone.
Vehicle management:
- Manage vehicle inspection and maintenance schedules to ensure safe operation.
- We handle insurance, registration and inspection procedures for vehicles.
- Manage vehicle fuel management, washing and cleaning.
Work content ③ Document preparation
Paperwork:
- We handle paperwork such as operation data, driver work schedules, and expense reimbursement.
- Prepare necessary documents and reports.
Documents/We will create a document summarizing matters that occurred the day before and on the day, such as alcohol check status and forgotten items.
In addition, we will create a wide variety of documents such as weather, vehicle operation status, accident response, employee and part-time attendance status.
Business content ④ Accident/trouble handling
customer service:
- Respond politely and promptly to inquiries and complaints from customers.
- We receive customer requests and feedback, and collect information to improve our services.
In the event of an accident, etc., we will contact the crew to understand the situation and collect necessary information.
Presence or absence of customers
Presence or absence of injury
Accident situation
And so on, there are a wide variety of things to do, such as arranging a loaner car, contacting the police, and rushing to the scene to confirm.
If there is a problem with the work, the crew will contact you, so it is necessary to respond appropriately to the situation.
Business content ⑤ Backup follow-up
The operation manager will respond to any questions, questions, concerns, etc. that the crew has at any time.
On the other hand, from the crew,
By sharing information that cannot be understood unless you are active locally and changes in the area,
We aim for smooth taxi operation.
Advice derived from daily data, such as vehicle dispatch status, day of the week, demand flow due to weather, etc.
In order to operate with peace of mind, the manager and the company will work together to follow up!
end of the day
until I get home
Create a daily report summarizing the events of the day and hand over to the next manager, then the work ends!
Recommend leaving work on time
Operation managers are required to make appropriate plans, coordinate and communicate in order to smoothly proceed with daily operations.
appeal point!
We welcome you in a comfortable working environment
- Extensive experience and knowledge in this industry
- Some people have advanced organizational management skills and find it rewarding to efficiently manage operation schedules and vehicles.
- Excellent team leadership skills, one of the important tasks is to guide and support drivers and staff!
- You can create a mindset that is customer-oriented and provides high-quality customer service
- Excellent problem-solving skills and the applied ability to respond quickly and effectively even in difficult situations
- Possessing excellent communication skills and gaining sufficient experience to facilitate smooth communication with relevant parties
- We are blessed with opportunities to learn about laws and regulations and safety standards.
- There are tasks such as data analysis and report creation, so it is an environment where you can aim for more efficiency.
- It is a job that emphasizes teamwork and carries out work under cooperation and coordination.
Company information sessions are also held from time to time!Please feel free to come and visit us first!
Other enhancement of employee benefits
We strive to ensure that our employees have a good work-life balance, such as taking desired days off.
